EXCHANGE POLICY

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If you wish to exchange/replace your ordered article, we would be glad to assist! Please follow the instructions below so we can process your exchange or replacement request as quickly as possible.

SECTION 1 - EXCHANGE / REPLACEMENT
Hikerstore offers a free '30 Days Exchange/Replacement Policy' valid PAN India. We will gladly accept your exchange or replacement request of the articles purchased through hikerstore.in and that meet the following conditions.

Articles eligible for exchange or replacement only if, returned in its original unused condition and received WITHIN 30 DAYS OF DELIVERY DATE. Requests received beyond this time period will not be accepted. Hikerstore reserves the right to refuse a free replacement of any used or damaged article.

Please make sure that the tag attached to the product is safely in place. Pack the article in its original packaging or appropriate carton.

  • If you ordered something else, and received something else: Drop us a mail at support@hikerstore.in within 30 days of delivery date. We would pick up the wrong item and replace it.
  • If you’ve received a damaged product: Drop us a mail at support@hikerstore.in on our website within 30 days of delivery date. We would pick up the damaged item and replace it.
  • If the articles are incomplete or missing: Drop us a mail at support@hikerstore.in within 30 days of delivery date. We would send the missing items or get the item picked up and replace it.

If you would like to simply exchange or replace a product, we will accept the same subject to 30 days delivery date clause.

If you would like to know any further information on our exchange policy, contact our support team at support@hikerstore.in.

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